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App of the Week: Stop Waiting On Hold, Have ‘Em Call You
Posted By Suzie Mitchell On May 18, 2012 @ 9:58 am In Technology | Comments Disabled
Do you hate waiting on hold for a customer service rep to answer the phone? How about that phone tree navigation system that nearly every company uses? Don’t you just want to scream “representative” to the recorded voice that isn’t listening?
Oh yeah, there’s an app for that too. It’s called fastcustomer.com. The app is available for iPhone, iPad, Android and Kindle Fire and Chrome. As long as you have an internet connection and a phone, you are in business.
It works like this:
The next step is selecting the telephone icon that says “Have ‘em call you”
Remember, you don’t have to watch the call progress. The app is set up so once you hit the icon that says “Have ‘em call you” you can leave the phone and move on to your other tasks.
How cool is that? I say pretty darn cool. The fastcustomer slogan is: “We wait on hold for you. For Free”
It’s a free service to customers. The participating companies pay to be listed.
For a closer look, go onto the website at www.fastcustomer.com  and watch the short video.
I’ve tried it several times and it really works. Each time a rep calls me, I’m amazed. I’m not sure why. Maybe because it seems like decades—or like maybe never—that a customer service rep called me.
This app is a “must have” on my phone.
Do you have an app to share? Leave us a note in the comments section.
Article printed from AARP: http://blog.aarp.org
URL to article: http://blog.aarp.org/2012/05/18/app-of-the-week-stop-waiting-on-hold-have-em-call-you/
URLs in this post:
 Image: http://aarpblog.files.wordpress.com/2012/05/fast-cust-how-it-works.png
 Image: http://aarpblog.files.wordpress.com/2012/05/fast-cust-phone-call-list-5.png
 www.fastcustomer.com: http://www.fastcustomer.com/
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