Are Lenders Driving Student Loan Borrowers Into Default?

Borrowers struggling to repay private student loans say they have little choice but to default because lenders won’t revise payments to make them affordable, according to a new report by the Consumer Financial Protection Bureau. “We are hearing from consumers that they are driven into default because private student loan companies are not providing concrete loan modification options,” CFPB Director Richard Cordray said in a statement. “Struggling private student loan borrowers are finding themselves out of luck and out of …

U.S. Bank Ordered to Refund $48 Million to Customers

U.S. Bank is the latest institution to come under fire from the Consumer Financial Protection Bureau for charging consumers for credit-monitoring services that they never received. The CFPB announced today that it ordered the Minnesota-based bank to refund about $48 million to more than 420,000 customers. The bank also must pay penalties totaling $9 million to the CFPB and the Office of the Comptroller of the Currency. According to regulators, for several years some consumers paid for credit monitoring that …

Regulator Seeks Greater Oversight of Auto Financing

The Consumer Financial Protection Bureau wants to extend its oversight to large nonbank auto-finance companies to make sure they are not discriminating against consumers. The CFPB announced today its proposed rule to expand its supervision to these companies, which would include the finance arms of auto manufacturers. “Nonbank auto-finance companies extend hundreds of billions of dollars in credit to American consumers, yet they have never been supervised at the federal level,” CFPB Director Richard Cordray said in a statement. “Today’s proposal …

FICO Eases Pain of Medical Debt on Credit Scores

FICO, the nation’s leading credit-scoring company, is making two changes that could benefit consumers with debt that has gone into collection. In its newest scoring model, FICO will no longer count debt in collection that has been repaid or settled. The company will also discount medical debt in collection, so it has less of a negative impact on consumers’ scores. More than half of unpaid collections involve medical bills. The medical changes alone could boost a consumer’s score by 25 points, FICO said when announcing …

Customers Still Baffled by Overdraft Fees

Customers who say they don’t recall authorizing their bank to provide overdraft protection on their checking accounts are getting hit with overdraft fees totaling $90 or more, according to a new report. It’s been four years since federal rules took effect that required banks to ask customers to opt in if they wanted overdraft protection on the debit cards tied to their checking accounts. The rules were supposed to make it easier for customers to understand when banks could charge them fees …

GE Capital Ordered to Pay $225 Million to Consumers

GE Capital Retail Bank must shell out an estimated $225 million to consumers to settle government claims that it discriminated against Hispanic credit card customers and persuaded other card holders to buy add-on products that promised to cancel part of their debt if they became disabled, lost a job or suffered from another hardship, the Justice Department announced Thursday. “We will continue to take action against marketing tactics that trick consumers into buying credit card products they do not want or cannot use,” …