complaints

More States Hang Up on Telecom Complaints

Posted on 07/8/2014 by |AARP Blog Author | Comments

Public Policy InstituteEach year, tens of thousands of frustrated consumers contact their state utility commission when they have a problem with a telecommunications provider. Most turn to the commission after unsuccessfully attempting to resolve the issue with their company. Utility commissions traditionally have the expertise and authority to resolve disputes fairly and effectively, as well as the capacity to work with consumers on an individual basis. We Can’t Hear You Now However, a growing number of states have recently decided to take …