In Banking, Americans Lean Local

I won’t tell you the name of my bank, but I will tell you this: it’s the oldest in the state; it didn’t use account numbers until the Federal Reserve forced it to; it has 25 branches, all within easy driving distance of one another; and every employee at the branch I use – from manager to teller – knows me by name. Not only that, the tellers all have baskets of lollipops and bags of dog biscuits at the …