More States Hang Up on Telecom Complaints

Each year, tens of thousands of frustrated consumers contact their state utility commission when they have a problem with a telecommunications provider. Most turn to the commission after unsuccessfully attempting to resolve the issue with their company. Utility commissions traditionally have the expertise and authority to resolve disputes fairly and effectively, as well as the capacity to work with consumers on an individual basis. We Can’t Hear You Now However, a growing number of states have recently decided to take …

4 More Wins – For You

Over the last two years, AARP has saved consumers an estimated $3 billion on their utility bills, protected reliable phone service and fought for stronger consumer protections for all Americans – all as part of our multistate utilities campaign.  And, we’re not stopping there. 4 More Wins for Consumers: As recently highlighted in the New York Times, AARP South Carolina volunteers raised their voices in opposition to Duke Energy’s request for a rate increase that would have increased yearly bills …

FCC Halts Plan to Replace Landline Phone Service in NY, NJ

This week, the Federal Communications Commission (FCC) put the brakes on Verizon’s plan to fast track the replacement of traditional landline telephone service in parts of New York and New Jersey with a new, less reliable, wireless option called Voice Link.  Instead of automatically approving Verizon’s application, the FCC has requested more information from the company. Superstorm Sandy In October of 2012 Superstorm Sandy, the most destructive storm of the season, devastated much of the Northeast.  Sandy soon became one …

Ensuring Affordable, Reliable Communications Services

Phone companies are moving from traditional copper-wire telephone technology to wireless and broadband Internet-based services and standards. This transition clearly has advantages for consumers. But the abandonment of old-fashioned wireline service also raises concerns that some existing services may become unaffordable, unreliable or unavailable altogether. For many older adults in particular, such an outcome could have disruptive or dangerous consequences. Here are just a few of the public comments consumers filed in response to a Verizon proposal to permanently replace its copper …