Regulators Fine Bank for Overzealous Credit-Protection Sales

Bank of America is the latest major financial institution ordered to refund millions of dollars to consumers who were billed for credit card-related products they never ordered – and likely didn’t even need. Indeed, the credit and identity-theft protections sold by the North Carolina-based bank are things that people can do on their own for little or no money, consumer advocates say. The Consumer Financial Protection Bureau ordered the bank last week to return $727 million to nearly 3 million …

IRS: Someone Will Be With You … Sometime Today

Hello, IRS? Is anyone there? That’s what you might be asking if you call the IRS with questions about your 2013 tax return. The agency says today starts one of the busiest weeks of the tax filing season for the IRS phone lines. So make yourself comfortable and settle in. You’re likely to be on hold longer than the 17.6 minutes customers waited last year to speak with someone. You think that’s bad? Some 20 million people, or 39 percent …

Early Tax Filers Will Have to Wait for Refunds

Early 2013 tax filers expecting a refund will have to wait a bit next year. The IRS says it’s starting the 2014 tax season 10 days later than usual, on Jan. 31, as a consequence of the federal government shutdown in October. The 16-day closure curtailed most government operations and delayed the IRS from updating its processing systems for the new tax season. “The late January opening gives us enough time to get things right with our programming, testing and systems …