When it comes to travel, writer Janey Womeldorf knows her way around. She has worked as a tour guide in her native Bath, England, and as a travel agent in Germany. Now, as an Orlando, Fla., transplant, she's the in-house theme-park planner for her extended family. Over the last decade Womeldorf has coordinated family trips that include toddlers and adult children as well as grandparents.
Millions of consumers may not be getting a fair resolution in disputes with their financial institutions over products and services, according to a report released Tuesday by the Consumer Financial Protection Bureau.
Each year, tens of thousands of frustrated consumers contact their state utility commission when they have a problem with a telecommunications provider. Most turn to the commission after unsuccessfully attempting to resolve the issue with their company. Utility commissions traditionally have the expertise and authority to resolve disputes fairly and effectively, as well as the capacity to work with consumers on an individual basis.
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