consumer engagement

The nursing home industry and the agencies that oversee it are slowing coming around to including consumer experience feedback in the informational tools available to families trying to choose a facility.

Patient-centered care is responsive to the needs and values of the individuals receiving care, and is one aspect of a high-performing, high-quality health care system. The Centers for Medicare & Medicaid Services (CMS) recently issued a final rule that gives Medicaid managed care consumers and…