Is the landline “good as dead”? That’s what some media outlets would have you believe from their coverage earlier this year of a report on cellphone-only households. This sensational message makes for eye-catching headlines — but a closer look reveals a different story.
Each year, tens of thousands of frustrated consumers contact their state utility commission when they have a problem with a telecommunications provider. Most turn to the commission after unsuccessfully attempting to resolve the issue with their company. Utility commissions traditionally have the expertise and authority to resolve disputes fairly and effectively, as well as the capacity to work with consumers on an individual basis.
Over the last two years, AARP has saved consumers an estimated $3 billion on their utility bills, protected reliable phone service and fought for stronger consumer protections for all Americans - all as part of our multistate utilities campaign. And, we're not stopping there.
Phone companies are moving from traditional copper-wire telephone technology to wireless and broadband Internet-based services and standards. This transition clearly has advantages for consumers. But the abandonment of old-fashioned wireline service also raises concerns that some existing services may become unaffordable, unreliable or unavailable altogether.
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