Carrie Blakeway Amero, MPA is director, Long Term Services and Supports (LTSS) at the AARP Public Policy Institute. Her areas of expertise include Medicaid long-term services and supports (LTSS), home and community-based services (HCBS) programs and quality measurement, direct care workforce, person-centered planning, approaches and systems, and more. Read her full biography.
The nursing home industry and the agencies that oversee it are slowing coming around to including consumer experience feedback in the informational tools available to families trying to choose a facility.
